Show Your Hamper Contents FAQs / Help
Is your question regarding delivery? Find your answer on our Delivery Details page.
Can I personalise my gift and where will the message appear?
I wish to place a large order to go to my clientele, can you help?
How will my recipient receive my gift?
What if there's nobody in to receive the gift?
What if I need an urgent delivery?
Are there any delivery restrictions?
What if I want to send my parcel overseas?
Can you deliver to the BFPO?
Who has sent my gift?
What are your delivery charges?
What if I need to cancel my order?
Do you provide allergy advice for your hampers and gifts?
Q. Can I personalise my gift and where will the message appear?
A. Before you begin to fill your chosen container with products, you’ll be given the opportunity to choose a box or a hamper. You can personalise the lid of the box, or the tag to go with the hamper by choosing one of our designs or uploading a photograph. We’ll then give you the opportunity to add your own gift message to the design. We’ll then print your uniquely personalised design directly onto the wooden box lid*, or the hamper tag so that your recipient has a personalised container that they can keep.
You can also print a message to go onto the despatch label, such as 'Don't open until your birthday!', or 'Mum, please share the chocolates with Dad!', so that you don't ruin your box lid.
*Printing onto wood can sometimes result in dark photographs not looking as good as they could. In these cases we use a paper transfer method in order to keep the colours of uploaded photographs as vibrant as possible.
Q. I wish to place a large order to go to my clientele, can you help?
A. We specialise in the fulfilment of corporate orders and can provide hampers and gifts to your specification and with bespoke lid or tag designs for use as promotional items or for sales and employee incentives, customer loyalty schemes and for general gift giving. Please call us on 01747 850700 or contact us by email (sales@yourhamper.com) and our Corporate Gift Team will be able to work with you to create your ideal gift solution.
Q. How will my recipient receive my gift?
A. Our gifts are despatched by carrier for delivery to UK addresses. If your recipient is not at home to take delivery of your gift, a card will be left for them to arrange a mutually agreeable time with the carrier to arrange redelivery. For more details, see 'What if there's nobody in to receive the gift?'
Each gift is despatched with your private and confidential personalised message attached to the outer packaging (concealed beneath the address label), as well as on the box lid or tag, so that your recipient can quickly and easily identify the sender.
Q. What if there's nobody in to receive the gift?
A. If the recipient is not there to receive a parcel the carrier will leave a card with contact details so that redelivery or collection can be arranged. If you need the parcel to be redelivered to a different address then we will need to arrange this with the carrier, although, regrettably an extra charge will be incurred. If the carrier doesn't receive a response to the card, they will return the gift to us after five working days. However, they are required to notify us of any parcels that are not delivered so that we can try to resolve the issue before the parcel is returned. During the very busy Christmas period we instruct carriers to leave deliveries in a safe dry location, or with a neighbour and put a card through the door to say where the parcel has been left.
Q. What if I need an urgent delivery?
A. We offer several types of delivery service:
Standard delivery
Parcels are delivered three to five working days after ordering. If you wish to order in advance to avoid disappointment then we are happy to send out orders after longer periods. You can either select a named day service, or call us on 01747 850700 to discuss your requirements. Standard delivery orders received from 5th December will be delivered in time for Christmas, although we will make every effort to deliver with three to five days.
Named day delivery
Gifts can also be sent out for a specific delivery date – ideal for a birthday or other special occasions. There is no surcharge for this service. You can select a named day delivery for the locations in the Highlands, Islands or overseas, but we are unable to guarantee precise delivery dates in these areas – we would recommend placing your order for delivery at least a day in advance in Highland or Island areas and approximately 5 days in advance for overseas parcels.
Saturday delivery
We can deliver gifts on a Saturday to the UK mainland only, excluding the Highlands, Islands and Overseas. Saturday deliveries are subject to a surcharge of £15.
In time for Christmas
We will deliver your gift before Christmas, typically between the 6th and 22nd December, however we are unable to confirm the specific delivery date.
For more details on our delivery services, please see Delivery Details.
Q. Are there any delivery restrictions?
A. We regret we cannot deliver in the evenings, on Sundays or Bank Holidays.
For food safety reasons cheese gifts or hampers containing fresh food cannot be despatched for Monday delivery, or to overseas destinations.
Q. What if I want to send my parcel overseas?
A. We can send hampers to European destinations through our website.
We can also send hampers to any world wide destination outside Europe. However, some countries place restrictions on food items or alcohol, and it is not possible to track and guarantee deliveries in some parts of the world. Consequently, we do not allow you to select these countries on the website. If you would like to send a hamper to other overseas destinations we are happy to discuss it with you and provide a quotation and advice. Overseas deliveries take a minimum of three days to arrive and we usually allow a week. We cannot guarantee that your named day order will arrive on the selected date. Please call us on 01747 850700 or contact us by email (sales@yourhamper.com) if you would like any further advice.
Q. Can you deliver to the British Forces Post Office (BFPO)?
A. Regrettably, no. Unfortunately, our experience has been that gift hampers are not delivered effectively by the BFPO, nor do they arrive in the condition that we would hope for. Consequently, we avoid the potential disappointment by not sending by BFPO.
A. You will find a personal greeting message (if your sender opted to write one) on the outside of your parcel neatly concealed under the address label. This message will be duplicated on the lid of your box, or on the tag of your hamper.
Q. What are your delivery charges?
A. Each of our products has a delivery charge associated with it, which is applicable per parcel. In some cases it may be necessary for us to apply a surcharge to a product's delivery charge.
Standard delivery is available to all mainland UK addresses and will take 3-5 working days, for this there is no surcharge. In time for Christmas deliveries are also available to all mainland UK addresses and will be delivered before Christmas. There is no surcharge for this service.
Named Day delivery for orders placed before midday (GMT) 2 days before delivery, is available for all addresses that are not classified as Highlands, Islands or overseas. For example, if you require your gift to be delivered on Wednesday, we must receive your order before midday (GMT) on Monday. You can select a named day delivery for the locations in the Highlands, Islands or overseas, but we are unable to guarantee precise delivery dates in these areas – we would recommend placing your order for delivery at least a day in advance in Highland or Island areas and approximately 5 days in advance for overseas parcels. There is no surcharge for this service.
Orders to be despatched to The Channel Islands incur a surcharge of £15.00 per parcel, those to Northern Ireland, The Isle of Man, Scottish Islands and some Highland areas will incur a surcharge of £10.00 per parcel and those to the Isle of Wight and Isles of Scilly will incur a surcharge of £5.00. All these deliveries will take 3-5 working days.
For more details on our delivery services, please see Delivery Details.
Q. What if I need to cancel my order?
A. We operate a 'No Quibble' policy for cancellation to allow you a cooling off period after placing your order. For further details, please see our terms and conditions.
Q. Do you provide allergy advice for your hampers and gifts?
A. We don't publish the full details of any potential allergens on the site. However if you would like any clarification as to the suitability of any of our products, hampers and gifts in regards to any allergens, please call us on 01747 850700 or contact us by email (sales@yourhamper.com) and we will be happy to find out for you.
